Help & support
Answers to what people ask most. Still stuck? Message us - we usually reply within minutes.
Chat with usOrders
How do I track my order?+
Open My Orders and tap Track. You get a live timeline and, once it ships, the courier's tracking number.
Can I change or cancel my order?+
You can cancel from My Orders while it is still Pending or Confirmed. After it is packed, message us and we will help.
Delivery
How long does delivery take?+
Nairobi same-day before 2pm, countrywide 1-3 days, international 3-7 days.
Returns
What is your returns policy?+
Unworn items with tags can be returned within 14 days of delivery. Start a return from the order page.
Payments
Which payment methods do you accept?+
M-Pesa, cards, bank transfer and cash on delivery within Nairobi.
Fitting room
How does the AR fitting room work?+
Allow camera access, stand back so your shoulders and hips are in view, and pick a garment. It follows you as you move. Tap the shutter to save your look.
Are my try-on photos private?+
Yes. Photos stay on your device unless you save them to your account. Nothing goes on the Fit Wall unless you choose to share it.
Account & points
How do loyalty points work?+
Earn 1 point for every KES 100 you spend. 100 points = KES 100 off at checkout.